At Wayne Kulas Massage Therapy we understand that unanticipated events happen occasionally in everyone’s life. Business meetings, car problems, snowstorms, and illness are just a few of the reasons why one might consider canceling an appointment. We will of course take Severe Weather as one of these instances where it is unexpected and that which no one can plan for. Unfortunately, a few have made us realize we need this in place. In our desire to be effective and fair to all clients, and out of consideration for our time, we will be implementing the following policies:
- As a courtesy we send out friendly reminders 48 hours in advance of their appointment. If you are not receiving them let us know and we will get the information we need to make sure we can get this to you. Ultimately you are still responsible to keep the schedule. We will require a 45-hour notice of cancellation. This allows the opportunity for someone else to avail themselves of our services. On the other hand, if we fill “your” time slot with somebody else, you will not be charged for that missed appointment.
- If you are unable to give us the minimum 45-hour notice, and we are unable to fill your time slot, you will be charged $50.00 for the first cancelled appointment.
- The second cancellation will need to be paid in full, and all future appointments will need to be paid in advance of making appointment.
Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show”. They will be charged in full for their “missed” appointment, and future service will be denied until payment is made, and all future appointments will need to be paid in advance of making appointment.
If you are not present for your scheduled session during the first 15 minutes (unless having telephoned us you might be late), it will be construed by us that you are a “no-show”. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session.